We have done it again!

Wessington Way are delighted to announce that we have been re-accredited with the national standard for customer service, the Customer First award.

The whole team took part in the assessment, which deemed that we were fully complaint with all 30 of their standards. These ranged from how we identify the needs of our customers to our market awareness to how we enable the team to provide excellent customer service.

When you visit Wessington Way Dental Practice, you can rely on the fact that you are at the heart of everything we do!

Do you suffer from jaw pain or headaches?

Tooth grinding or clenching (known as bruxism) is a very common problem that affects up to 80% of people at some point in their lives. Many people are unaware that they have a problem as it is often something that they do unconsciously or whilst sleeping. It is sometimes, but not always attributed to stress.

Bouts of bruxism can pass quickly for some, but for others it can be a chronic condition with many short and long term effects. These effects can include:

• Headaches and migraines
• Facial pain
• Ear ache
• Stiff neck and shoulders
• Sleep disturbance (For partners as well as sufferers!)
• Broken and/or mobile teeth
• Tooth wear
• Receding gums 
• Limited opening of the mouth
• Clicking or popping jaw joints

These symptoms can become quite serious and have a negative impact on a person's quality of life. Many people seek advise from their GP when they have these symptoms but usually the best person to speak to, is your dentist.

In the past, patients would have been given a soft splint to wear over all of the lower teeth overnight. Whilst this was effective in protecting your teeth from damage and wear, it does not provide relief to the over-worked facial muscles affected by clenching and grinding. 

Clinical studies have shown that a much more effective treatment is a new-generation of splint know as a NTI splint. This is worn over the front teeth only, making it more comfortable than traditional splints. It works be reducing the intensity of the force being used by the facial muscles when clenching and grinding, rather than simply acting acting as a barrier between teeth.

At Wessington Way, we have been making NTI splints for over two years, which have provided relief from symptoms for our patients. 

An NTI splint can be made in one visit to the practice, taking about 30 minutes to do so. If you think you may be a bruxism sufferer, please contact the practice to arrange an appointment to see a dentist.

To find out more about NTI splints, please visit www.headacheprevention.com

Farewell to Andy Robson

After 3 and a half years with Wessington Way Dental Practice, we are bidding a fond farewell to our associate dentist, Andy Robson. We will all miss Andy's wicked sense of humour and wish him all the best in his new career as a tandem skydiving instructor! (Only joking!)

As one door closes, another one opens, so we are delighted to introduce our new dentist, Terri Nugent who will be taking care of Andy's patients from later this month.

Terri is married to an Oral Surgeon and they have 3 young daughters. She is joining Wessington Way on a part time basis initially as she also works in the Community Dental Service.

As well as looking after Andy's patients, Terri is also taking on new patients. If you or anyone you know is interested in joining Wessington Way, Terri has new patient appointments available at our Friday and Saturday clinics. Please visit the book and visit section on the website.

Assessment time

We don't like to rest on our laurels here at Wessington Way so have applied for re-accreditation in two national awards: The British Dental Association's Good Practice award and Customer First.

We are delighted to announce that we have achieved the Good Practice standard for the 7th year running, meaning that we have now gained silver membership status. Our commitment to Good Practice
is outlined below, in what we like to call our ten commandments!

1.   We aim to provide dental care of a consistently good quality for all patients.
2.   We only provide care that meets your needs and wishes.
3.   We aim to make your treatment as comfortable and convenient as possible.
4.   We look after your general health and safety while receiving dental care.
5.   We follow current guidance on infection control.
6.   We check for mouth cancer and tell you what we find.
7.   We take part in continuing professional development to keep our skills and knowledge up-to-date.
8.  We train all staff in practice-wide work systems and review training plans once a year.
9.   We welcome feedback and deal promptly with any complaints.
10. Every member of the practice is aware of the need to work safely under General Dental Council             guidelines

Two years ago, we became the first dental practice in the country to be awarded the Customer First award. We want to hold on to that prestigious title so are being reassessed this week. We will keep you posted with the results.