You said We did

Although patients have scored us very highly in our survey Dec11 to Feb12 it is clear that sometimes people do experience difficulty parking. Also one patient asked us to extend the car park.

1. We have made available at the Practice - and below - the times when the Car Park is at its busiest. It may be worth avoiding making an appointment for those times and to make an appointment for when the car park is likely to be less full.

2. Our team did agree to park off our site on another piece of private land nearby to free up spaces for patients. However, the owner now requires the land.

3. The team car share when possible and some team members cycle to work when the weather permits. Patients may like to know that we do have the facility to lock a bicycle to a bicycle bar, if cycling to the Dentist appeals!!

4. There is a good bus service to the Practice - please enquire at Reception for details.

5. We did prepare an application to extend the car park but the Council does not favour larger car parks preferring to encourage the use of public transport and car sharing. Also, the uncertainty over the bridge prevented further moves in that direction.

6. CAR PARK INFORMATION

It is very busy in the car park on:

Thursdays, Fridays and Saturdays

We are at full capacity on:

Tuesday between 1pm-3:30pm
Thursday between 8am – 12pm

The following times are quietest in the car park:

Monday: 8am – 11am and 3pm – 8pm
Tuesday: 8am – 1pm and 4pm – 8pm
Wednesday: 8 am – 1pm and 5pm – 8pm

Customer service at Wessington Way

It is our vision to be the most patient centred dental practice in the country.

As part of our commitment to customer service, we are working with Customer Sure to allow patients to give feedback on the service we provide. When you attend the practice, we may occasionally ask you to complete our customer sure survey. These results are then displayed on the home page of our website.

If you wish to comment on any aspect of our service, or would like to complete a survey, please click on the Customer Service tab on the website.

Happy Birthday Maxine!

To celebrate our hygienist Maxine's birthday, the Wessington Way team took part in a mixology cocktail making class at Revolution in Sunderland. It was a great night with cocktail making and fun games however those that were not paying attention were punished with chilli flavour drinks!

We also saw a competitive side to some people during cocktail making races! Congratulations to the winners, Lauren and Suzanne!

Many thanks to our hosts at Revolution.

The Bridge

As some of you may have already heard, the government have recently granted funding to build a new bridge connecting Pallion and Castletown. The bad news for Wessington Way Dental Practice is that the planned construction of the bridge would result in the demolition of the practice.

These events have forced us to move very quickly to identify potential sites for us to move to, should the construction occur.

We would like to reassure all of our patients that we are doing all we can and will keep you informed of any progress through our website. Watch this space!

Merry Christmas!

Wessington Way Dental Practice would like to wish all of our patients a very happy Christmas and New Year. Don't eat too many chocolates!

The practice will be closed for the Bank holidays and our hours of opening between Christmas and New Year are as follows:

Wednesday 28th December 8:00am - 2:00pm
Thursday 29th December 8:00am - 2:00pm
Friday 30th December 8:00am - 2:00pm
By appointment only.

An award-winning practice

Building on the success of our Customer First award earlier this year, we are delighted to announce that Dr Martin Anderson has been awarded a Caring for Carers award by The Princess Royal Trust for Carers.

The award recognises the oustanding contribution to caring for carers in Sunderland by Dr Anderson. We would like to thank our patient for the nomination.

A fond farewell...

It is with mixed emotions that Wessington Way Dental Practice bid farewell to our practice manager, Sharon Pattison.

Sharon has been with the practice since the foundations were laid and has given us 10 years of dedicated service throughout her career from dental nurse to practice manager.

Although this is sad news from our point of view, Sharon is leaving for the best of reasons, to start a new life in Sweden with her long-awaited family.

We wish the Pattison family the very best of luck from all at Wessington Way.