Wessington Way

Customer service at Wessington Way

2012-03-01T12:04:00.000Z

It is our vision to be the most patient centred dental practice in the country.

As part of our commitment to customer service, we are working with Customer Sure to allow patients to give feedback on the service we provide. When you attend the practice, we may occasionally ask you to complete our customer sure survey. These results are then displayed on the home page of our website.

If you wish to comment on any aspect of our service, or would like to complete a survey, please click on the Customer Service tab on the website.

Happy Birthday Maxine!

2012-01-24T10:27:00.000Z

To celebrate our hygienist Maxine's birthday, the Wessington Way team took part in a mixology cocktail making class at Revolution in Sunderland. It was a great night with cocktail making and fun games however those that were not paying attention were punished with chilli flavour drinks!

We also saw a competitive side to some people during cocktail making races! Congratulations to the winners, Lauren and Suzanne!

Many thanks to our hosts at Revolution.

The Bridge

2012-01-11T17:07:00.000Z

As some of you may have already heard, the government have recently granted funding to build a new bridge connecting Pallion and Castletown. The bad news for Wessington Way Dental Practice is that the planned construction of the bridge would result in the demolition of the practice.

These events have forced us to move very quickly to identify potential sites for us to move to, should the construction occur.

We would like to reassure all of our patients that we are doing all we can and will keep you informed of any progress through our website. Watch this space!

Merry Christmas!

2011-12-14T19:07:00.000Z

Wessington Way Dental Practice would like to wish all of our patients a very happy Christmas and New Year. Don't eat too many chocolates!

The practice will be closed for the Bank holidays and our hours of opening between Christmas and New Year are as follows:

Wednesday 28th December 8:00am - 2:00pm
Thursday 29th December 8:00am - 2:00pm
Friday 30th December 8:00am - 2:00pm
By appointment only.

An award-winning practice

2011-10-25T13:07:00.000+01:00

Building on the success of our Customer First award earlier this year, we are delighted to announce that Dr Martin Anderson has been awarded a Caring for Carers award by The Princess Royal Trust for Carers.

The award recognises the oustanding contribution to caring for carers in Sunderland by Dr Anderson. We would like to thank our patient for the nomination.

A fond farewell...

2011-10-05T19:40:00.000+01:00

It is with mixed emotions that Wessington Way Dental Practice bid farewell to our practice manager, Sharon Pattison.

Sharon has been with the practice since the foundations were laid and has given us 10 years of dedicated service throughout her career from dental nurse to practice manager.

Although this is sad news from our point of view, Sharon is leaving for the best of reasons, to start a new life in Sweden with her long-awaited family.

We wish the Pattison family the very best of luck from all at Wessington Way.

Mr and Mrs Oliver

2011-07-21T15:12:00.000+01:00

The Wessington Way team would like to congratulate our practice supervisor, Amanda, who recently got married on 12th June in stunning surroundings of Ullswater in the Lake District.

We wish Amanda and Craig many years of happiness.

Having a ball!

2011-07-21T15:01:00.001+01:00

Martin and Cheryl Anderson invited Wessington Way team members to the British Dental Association's annual Summer Ball. The event was held at picturesque Redworth Hall in County Durham. After a day in the spa they enjoyed getting glammed up for an evening of wining, dining and dancing!

It was also a bit of a reunion as we were joined by former team members, Helen and Andrew.

The Great North Swim 2011

2011-06-21T12:17:00.000+01:00

Richard Coates and Jayne Fagan would like to thank all of the patients that sponsored them for the Great North Swim 2011. Your kind donations have helped to raise almost £500 for the Grace House North East Children's Hospice appeal.

Richard finished the swim in 38 minutes with first-timer Jayne following in 55 minutes.

Great News!

2011-06-10T14:18:00.000+01:00

We are delighted to announce that we have just become the first dental practice in the country to be accredited with the Customer First Award. Our Assessor commended us on our very high standard of customer care and suggested that the practice be used as a beacon standard for others.

We have also been re-accredited with the Investors In People award.

The Great North Swim 2011

2011-05-06T14:20:00.000+01:00

On the 19th June 2011 Wessington Way team members, Jayne Fagan and Richard Coates, will be taking part in the Great North Swim. They will be plunging into the chilly depths of Lake Windermere in aid of the Grace House North East Children's Hospice Appeal.

If you wish to donate to this excellent cause, please click on the following link:
http://www.justgiving.com/Jayne-Fagan

Thank you

A New Arrival!

2011-04-21T13:57:00.000+01:00

We are delighted to announce the arrival of Alexander Pattison, the second son of our Practice Manager, Sharon Pattison.

He arrived 10 weeks early and so caused us all a certain amount of anxiety but is now fighting fit!

A sad farewell to Helen and Andrew

2011-02-28T10:29:00.000Z

During September 2010, we had had to bid a sad farewell to Dental care Professionals, nurses Helen Fowler and Andrew Grout – but for the very best of reasons. They have both been accepted to train as Dental Therapists at Newcastle University and Teeside University respectively. At least this gave us a good excuse to have a garden party where patients and team members were able to toast Helen and Andrew and wish them every success.

A warm welcome to Karen and Kirsty

2011-02-28T10:28:00.001Z

The garden party was also the perfect opportunity to welcome our new trainee dental nurses Karen Russell and Kirsty Everest. They joined us in August 2010 and will begin their dental nurse training shortly with the North East Chamber of Commerce.